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Terms Of Service

Terms of Service

If you do not agree with any part of these terms and conditions do not place an order. If you have any questions please contact our customer services team 01920 449 128 or email:

1. Contracting Party
Your subscription contract will be fulfilled by Complete Media & Marketing Ltd, a company registered in England and Wales under registered number 4085241.

2. When the subscription contract is formed
When you click “Subscribe” to submit your order on-line you are making an offer to take out a subscription which if accepted by us, will result in a binding contract.

When placing your order on-line your credit/debit card will be debited when you click “Subscribe” on completion of your details. You will receive an email acknowledging that your order has been received successfully and is being processed; the contract between us is formed at this point. This will be your receipt.

We reserve the right not to accept or process your order for any reason. All orders are subject to validation checks and authorisation by your payment card issuer. If we do not accept your order and your credit/debit card has already been debited, we will notify you and refund your card in full immediately.

3. Right to refuse orders
We reserve the right not to fulfil and to cancel orders:

In the event of obvious inaccuracies in prices, except that we may fulfil your order at the correct price and / or If we are unable to obtain payment authorisation from the issuer of your payment card.

4. Delivery
We will deliver the magazines to the address you notify to us when you place your order. Please allow up to eight weeks for delivery of your first issue. You agree that we will not be responsible for failure to deliver the magazines if you have supplied us with an incorrect address. We reserve the right to dispose of incorrectly addressed envelopes and their contents without an obligation to refund you or any other person if they are returned to us and despite efforts to contact you we do not receive correct address details.

5. Delay in delivery and non-delivery
We will not be liable to you for any delay in delivery or non-delivery of magazines in the following circumstances: where the issuer of your payment card refuses to authorise payment to us; where such delay or failure is due to circumstances beyond our control or the control of our sub–contractors and agents, including but not restricted to war, electricity power failure, utilities failure, failure of telecommunications links, failure of transport infrastructure, fire, flood, government act, act of God, legislative constraints, strikes, labour disputes or malicious damage involving employees.

6. Cancellations and Refunds
Cancellations are not permitted during the 12 month subscription period and no refunds will be made.

7. Price Information
Prices displayed on the subscriptions section of the website will prevail at all times in relation to orders placed on-line. Prices quoted include delivery charges and taxes (where applicable).

Although we try to ensure that all prices are accurate, errors may occur. If we discover an error in the price of your order, we will inform you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. We will refund you in full if you cancel the order and have already paid.

8. Credit Card Payment
If you are under 18 or are not using your own credit/debit card to pay for the subscription, you must ask the permission of the credit/debit card holder before entering the payment details. By clicking “Submit” you are confirming that you have obtained the express prior permission of the credit/debit card holder.

9. Liability
Our liability to you in the event of magazines being lost in despatch shall at our discretion, be limited either to replacement of the missing issues or refund of the cost of the missing issues.

To the extent permitted by law we exclude all other liability to you. Our exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence or that of any of our employees or agents.

These Terms and Conditions do not and shall not affect your statutory rights as a consumer.

10. Third Party Rights
A person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce or rely upon any provision of them.

11. Use of Personal Information
We use the personal and transactional information (e.g. name, address, e-mail address, credit card details) (“Personal Information”) you supply to us in order to fulfil your subscription order.

On agreeing to our terms and conditions you are agreeing to receive your digital issue of CN Magazine and our CN Emailers.

12. Unauthorised access to personal information
Unless a member of our staff has been fraudulent or negligent, we will not be liable to you for any losses you may suffer as a result of unauthorised access by a third party to the information (including in particular credit/debit card details) you transmit when you place an order. It is your responsibility to ensure the security of your own credit/debit card details to avoid unauthorised use

13. Covermounts
If any of our magazines are put on sale in the UK containing a covermount or a supplement, you are not guaranteed to receive these covermounts or supplements. Magazines delivered to overseas addresses may not contain covermount or supplements.

14. Variation
These terms and conditions are subject to change.

15. Prize Draw and Competition Rules
All prize draws and competitions which are associated with our magazine subscription offers are subject to separate terms and conditions. For the avoidance of doubt, such prize draws and competitions are only open to you if you are able to supply us with a billing address in the UK.

16. Governing Law and Jurisdiction
These Terms and Conditions are governed by English law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.

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